/FAQ
Frequently AskedQuestions,
Questions,
answered.
Everything about turnaround, security, revisions and pricing. Still stuck? We reply to email and chat in under two hours.
Yes. We edit up to 5 of your own images completely free — no credit card, no commitment. Submit via our free trial page and we'll deliver within 24–48 hours.
Pricing starts from €0.25/image for clipping path and €0.35/image for background removal, up to €3.50/image for jewelry or model retouching. Most e-commerce clients pay €0.35–€1.00 per image.
For orders up to 1,000 images we guarantee a 24-hour turnaround. We have capacity for 10,000+ images per week without compromising quality — we scale a dedicated team to your volume.
Yes — it's one of our most requested services. We deliver pure white backgrounds at RGB 255,255,255 in JPEG format, with precise crop margins that meet Amazon FBA and eBay Seller Central specifications.
Yes. We offer tiered discounts: 10% for 101–500 images per month, 15% for 501–1,000, and 20% for 1,000+ images per month. No minimum order is required.
We deliver in any format you need: JPEG, PNG (with or without transparent background), PSD with named paths, TIFF, and WebP. Multiple output variants can be included in a single order.
Via FTP, Dropbox, Google Drive, WeTransfer, or any file-sharing platform you already use. We confirm receipt and start within 2 hours.
Yes. For clients working with exclusive product imagery, seasonal collections, or unreleased fashion photography, we sign a non-disclosure agreement before any work begins.
If the delivered images do not match the original specifications you provided, revisions are completed at no additional charge. Changes to the original brief may incur additional costs.
Yes — we work on CR2, NEF, ARW, DNG and all other major RAW formats. Working from RAW gives us significantly more editing latitude for colour correction and retouching.