Question 1

How can I make a comment about the service I received at Blackfox Limited?

Accepted Answer

We always welcome your feedback about our service – whether you found it friendly and helpful, or whether it fell short of your expectations. Please Contact Us with your comments and we’ll respond as soon as possible.

Question 2

Is there a limit on the number of images i can submit.

Accepted Answer

No. You are free to submit as many images as you like. For test jobs, we will complete upto 3 images and the rest after the test job is satisfactory and an agreement has been met.

Question 3

Question 4

What is your usual delivery times?

Accepted Answer

Our usual delivery times for basic jobs is 24 hours. This very much depends on the number of images and the retouching specifications. If there is any deadlines, please mention it while submitting your order. This will help us complete the images at the desired deadline.

Question 5

How will you guarantee my photos will be secure?

Accepted Answer

The photos we receive from you are secured by non disclosure agreement and our servers are encrypted to ensure that no information is leaked. Also our policy is ti delete all client photos within a week of receiving the full payment for those. Therefore you can be sure that all you photos will be safe with us.

Question 6

Do you have a priority delivery system?

Accepted Answer

Yes, we offer priority deliveries. Depending on the normal deadline we have with you, the charges for priority delivery can be an additional 50% - 75% of the total order cost. Do remember that Sunday is a off day.

Question 7

Do i have to pay for revisions?

Accepted Answer

If we are responsible for not providing the photos as per specifications, the revisions will be done without any extra charges.

Question 8

Is their a discount system?

Accepted Answer

There are discounts in place for bulk orders. Every discount is different depending on the kind of bulk photos we receive. For more information please contact us.

Question 9

Do you work on RAW images?

Accepted Answer

Yes, we work on raw images. Raw images will give is the possibility to edit them at a higher quality and achieve better results.

Question 10

How will i reach you of i have any questions?

Accepted Answer

You can reach us at any time via email, chat-online, skype or our site form.